You are viewing this site in staging mode. Click in this bar to return to normal site.

KhooSeller Guides

(Formerly iPages Support)

Email Templates

Email templates are very useful for pre-configured emails that you want to send to customers. This can include information about their order, account, delivery options or more. 

 1. Navigate to Settings - Email - Templates 

Click "Add" to make a new template.

2. Templates have a type:

  • Customer - relating to their customer details
  • Order - relating to order details, such as order ref, delivery date, etc.
  • Invoice - relating to their invoice, such as invoice ref, amount, invoice pdf, etc.
  • Shopping Cart - relating to their cart, such as cart contents, cart amount, a button to buy, etc.


3. Fill out the subject, From name, From Email and any BCC. 

4. You can use the body to write the email, and pre-fill with a variety of fields from the area below. The fields vary depending on the type you choose. 

5. You can use these emails depending on their type.

  • Customer email templates -> From the Sales-> Customer-> Email Action 
  • Order email templates -> From Sales -> Orders -> Email Action
  • Invoice -> From Sales-> Invoices -> Email Action
  • Shopping Cart -> From Reports - Sales Activity - Sales Reports - Live shopping carts -> Email Action